Vodafone responds to Ofcom proposal
Vodafone has responded to Ofcom's proposed changes to its policy regarding operator price hikes, pointing out some issues with the regulator's course of action.
"We support Ofcom's desire to give consumers reassurance about the prices that they will pay during their contract, but the regulator's proposals risk generating significant confusion and potentially increasing the cost of getting a mobile phone contract for millions of people," said a Vodafone spokesperson.
“We believe there is work to be done to ensure that customers understand the need for long-term contracts and to ensure they are protected during that time, but Ofcom first needs to understand the difference between the prices that are set by mobile phone companies and those which are not. We simply do not control many of the charges faced by consumers. They are set by third parties and mobile phone companies have to pass those costs on or they will be subsidising other companies."