Nuance Completes SNAPin Acquisition

Speech solutions provider Nuance Communications has closed the acquisition of SNAPin Software, which provides on-device self-service software for mobile operators.
The SNAPin software solution mobile allows operators to interact with their subscribers in real-time and in the context of current mobile behavior. The company says its handset-based SelfService product suite enables the delivery of interactive promotions, the resolution of most customer support problems, and allows operators to deliver a branded service experience to their subscribers.
“The combined capabilities of Nuance and SNAPin broaden the market opportunities for mobile care worldwide,” says Robert Lewis, a Vice President in Nuance Mobile Care and former CEO and President of SNAPin. “With Nuance’s global reach, extensive expertise and worldwide carrier and customer relationships, we have an opportunity to truly redefine the customer self-service market.”